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Police have declared a major incident after a bus crash in west Wales.

Dyfed-Powys police said on Tuesday afternoon there had been a collision involving a bus on a roundabout on the A484 on the outskirts of Kidwelly, in Carmarthenshire, at approximately 12.20pm.

Wales Online reported that at least 26 people were injured and the bus had flipped on to its side. By 3.30pm, all passengers had been safely removed from the vehicle and were receiving appropriate care, including at a rest centre at Kidwelly’s John Burns Foundation centre, police said.

Two Wales air ambulance helicopters were at the scene along with ground paramedics, police and fire services.

The road between the Kidwelly roundabout and Llandyfaelog has been closed until further notice and is expected to remain shut for some time, police said. First Bus confirmed later on Saturday that the X11 service between Swansea and Llanelli had been involved.

Nia Griffith, the MP for Llanelli, which includes Kidwelly, said: “My immediate thoughts are with all those people who were involved in the crash, and the emergency services who are helping them.

“I would reiterate the official request for the public to stay away and find alternative routes to the Parc y Bocs roundabout to Llandyfaelog Road.”

In the Senedd, the Welsh government minister for culture and sport, Heledd Fychan, said parliament members in plenary will be updated as soon as further information is available.

A statement from the Hywel Dda health board asked for the public’s “patience and understanding” that A&E departments were likely to be busier than usual as local hospitals dealt with the aftermath of the crash.

“Waiting times are likely to be longer as we treat individuals with the greatest need first,” it said. “If you need additional support during this time, please help us to help you and get the right care in the right place. NHS 111 Wales is your first step if you are feeling unwell and not sure where to go for help.”

Dyfed-Powys police urged those stuck in traffic due to the accident to take steps to mitigate the hot weather, including seeking shade, keeping hydrated, taking extra care with children and others vulnerable to heat, and not leaving anyone or pets alone in vehicles even for a short time.